Privacy Policy

Effective Date: 03-02-2025

1. Introduction Welcome to Multiverse.fashion (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, www.multiverse.fashion (“Website”).

By accessing or using our Website, you consent to the terms of this Privacy Policy in accordance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

2. Data Controller The data controller for the processing of your personal data is:

Multiverse.fashion
Address: 493 B G.T Road, Bengal Jute Mill Compound, Module No-22A, Howrah, West Bengal 711102
Email: info@multiverse.fashion

3. Information We Collect We collect the following types of personal data:
4. a) Information You Provide to Us:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely by third-party payment providers)
• Any other information you provide while making a purchase or contacting customer support

1. b) Information We Collect Automatically:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our Website
• Cookies and tracking technologies (see our Cookie Policy for more details)

1. c) Information from Third Parties:

• Payment processors and delivery partners may share transaction and shipping details with us.

4. Purpose of Data Processing We use your personal data for the following purposes:

• Order Processing & Delivery: To process and deliver your orders, manage payments, and provide customer support.
• Marketing & Communications: To send you promotional emails (only if you have given consent) and updates about our services.
• Personalization & Analytics: To improve our Website, analyze trends, and enhance the shopping experience.
• Legal Compliance: To comply with legal obligations, fraud prevention, and ensure security.

5. Legal Basis for Processing Data We process personal data based on one or more of the following legal bases:

• Contractual Obligation: When processing your order and providing our services.
• Consent: When you subscribe to our newsletter or marketing communications.
• Legitimate Interest: When improving our services, conducting analytics, or preventing fraud.
• Legal Obligation: When required by law to process or store your data.

6. Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

• Account Information: Retained until you delete your account.
• Order & Transaction Data: Retained for up to 7 years for tax and legal compliance.
• Marketing Data: Retained until you opt out of marketing communications.

7. Data Sharing & Transfers We do not sell or rent your personal data. However, we may share your data with:

• Service Providers: Payment processors, delivery partners, and IT service providers.
• Legal Authorities: When required to comply with legal requests or enforce our policies.
• Third-Party Analytics Providers: To understand user behavior and improve our services.

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards, such as standard contractual clauses, are in place.

8. Your Rights Under GDPR As per the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restriction: Request a limitation on how your data is processed.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@multiverse.fashion.

9. Security Measures We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. If you suspect any breach, please contact us immediately.
10. Cookies & Tracking Technologies We use cookies and similar tracking technologies to enhance user experience and gather analytical data. For more details, please review our Cookie Policy.
11. Updates to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically. If required by law, we will seek your consent for any significant changes.
12. Contact Information For any questions regarding this Privacy Policy or your data rights, contact us at:

Multiverse.fashion
Email: info@multiverse.fashion
Address: 493 B G.T Road, Bengal Jute Mill Compound, Module No-22A, Howrah, West Bengal 711102

Thank you for trusting Multiverse.fashion with your data!