Returns & Exchange Policy

General Guidelines

• Most products are eligible for returns or exchanges within 7 days of delivery.
• Items must be unused, unworn, unwashed, undamaged, and returned with original tags and packaging.
• Some Made-to-Order and specialty items are not eligible for return. Check the product page for details.

Return & Exchange Process

1. Pickup Service: In most locations, we offer free pickup.
2. Quality Check: Upon return, the product undergoes a quality check. If it passes, a refund/exchange is processed. If it fails, the item will be sent back to you.

Exchange Options

• Size Exchange: You can request an exchange for a different size of the same product, subject to stock availability.

Refund Policy

• Prepaid Orders: Refunds will be processed to the original payment method within 3-5 business days.
• Cash on Delivery (COD) Orders: Customers must provide bank details or UPI ID for refunds.
• Refunds for returned products are initiated after a successful quality check at our warehouse.

Non-Returnable & Non-Exchangeable Items

• Innerwear, lingerie, swimwear, socks, and other hygiene-sensitive items.
• Made-to-Order and customized products.
• Items marked as Final Sale.

Cancellations

• Orders can be canceled within 24 hours of placement via the My Orders section or by contacting customer support.
• Multiverse.fashion reserves the right to cancel orders if required and will notify customers accordingly.

For further assistance, contact our support team at multiverse.fashion@gmal.com

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Thank you for shopping with Multiverse.fashion!